Terms and conditions

TERMS AND CONDITIONS

The legislation of the Republic of Latvia stipulates that the owner of an online store must stipulate the terms of delivery and return of goods, as well as the right of withdrawal. Such a stipulation is called a distance contract ( MK regulations ).

DISTANCE CONTRACT

The seller of the goods offered in this Online Store, on the one hand, hereinafter referred to as the Seller, and the person placing the order, hereinafter referred to as the Buyer, on the other hand, enter into the following Agreement:

The Seller undertakes to sell and deliver the goods to the Buyer in accordance with the Buyer's order.

DELIVERY AND PAYMENT PROCEDURE

The Buyer places an order for goods through this website, indicating the type and quantity of goods to be ordered. The Buyer has the option of paying for the goods using the payment tools built into the Internet application or by paying the invoice corresponding to the order prepared by the Seller and sent to the Buyer by e-mail. The invoice is prepared electronically and is valid without a signature.

The seller ensures delivery of goods within 10 business days from the receipt of payment for the goods. Goods are shipped within 2 - 7 business days from the moment of payment for the order.

Items can be picked up at Annas Rupmanes Privatprakse, Lielā iela 6, Jelgava, free of charge. Upon prior agreement on the day and time of collection. On-site pickup may not be available every business day.

Delivery is made via Omniva after payment for the purchase.

Delivery methods and costs:

Shipping costs:

• Omniva Latvia - free delivery
• Omniva Lithuania 7.00 €
• Omniva Estonia 7.00 €
• Items can be picked up at TAVAI ĪDAI studio, Lielā iela 6, Jelgava, free of charge. Upon prior agreement on the day and time of collection. On-site pickup may not be available every business day.

In cases where the preparation of the order is delayed, the Seller shall immediately inform the Buyer of the delay in the delivery of the order;

RIGHT OF REFUSAL

The Buyer has the right to refuse the goods within 14 calendar days from the moment of receipt of the Goods by sending a letter of refusal to the Seller. The Seller shall send the letter of refusal form to the Buyer by e-mail upon the Buyer's request.

The Buyer is obliged to return the goods to the Seller within 7 days of sending the letter of withdrawal. All expenses incurred in connection with sending the goods back to the Seller are covered by the Buyer.

The buyer's right of withdrawal may be exercised under the following conditions:

• the returned item(s) must be in the original packaging;
• the goods must not be damaged;
• the goods have not been used, have not lost their commercial appearance (labels, safety films, etc. are preserved) (this does not apply to products that were already damaged during delivery);
• The returned item must be in the same condition as when it was received;
• The seller has the right to refuse to accept the return of the goods if the deadlines for returning the goods were not met;
• The buyer must cover the return costs;
• Refunds for returned goods are made only by bank transfer to the bank account specified in the user's return document.

Article 12, Part 6 of the Consumer Rights Protection Law of the Republic of Latvia states that "the consumer is responsible for maintaining the quality and safety of the goods during the period of exercising the right of withdrawal". The Seller reserves the right to refuse the Buyer to exercise the right of withdrawal or to withhold compensation in the event that the goods are damaged, due to careless handling of the goods during use or failure to follow the instructions, if the original packaging of the goods has been lost or if its packaging is significantly damaged.

DATA PROCESSING

By entering the required information when placing an order, the Buyer confirms that he/she has read and agrees that the data provided by him/her is used so that the Seller can accept the Buyer's order and deliver the goods in accordance with the requirements of the legislation of the Republic of Latvia. By entering the information, the Buyer agrees that notifications related to the processing of the Buyer's order will be sent to the specified e-mail address.

PRIVACY POLICY

This privacy policy informs you about the privacy practices and principles of personal data processing in relation to the Tavaiadai.lv website and services. To contact us regarding data processing issues, please write an e-mail to tavaiadai@gmail.com.

WHAT INFORMATION DO WE OBTAIN?

We collect personal data that you voluntarily provide to us via email, by completing web-based questionnaires, and through other direct communication with you.

When placing an order, you must provide your name, contact information, delivery address, and any other information you wish to provide.

HOW DO WE USE THE PERSONAL DATA WE COLLECT?

We may use the personal data we collect to:

• provide you with the services and information you request,
• process your orders and prepare the necessary documents,
• provide you with effective customer support,
• help prevent threats or fraudulent activities,
• send you informational messages if you have explicitly agreed to receive them,
• comply with regulatory requirements.

We may transfer your information to third parties to comply with regulatory requirements, cooperate with supervisory authorities, help prevent criminal activity, and protect Our, Your, and other persons' legal rights.

HOW LONG DO WE KEEP PERSONAL DATA?

We store your personal data for as long as we need it for the purpose for which it was collected and as permitted or required by applicable laws and regulations.

HOW DO WE USE COOKIES?

Cookies are small text files that are stored on your computer by websites you visit. They are used to ensure the functionality of the website and to provide information to the website owners.

This website may set the following cookies:

• Functional cookies. These cookies are necessary to enable you to navigate the website and use its features. Without these cookies, we cannot provide the services you have requested, such as shopping cart functionality.
• Google Analytics cookies. These cookies are used to obtain statistics on visits to our website. We use this information to improve the website's performance and promotional activities.
• Targeted advertising tool cookies. These cookies are used to increase advertising effectiveness and show ads that are most likely to interest you.
• Third-party service provider cookies. Cookies may be set by the following third-party services used on this website: Facebook "Like" button, YouTube videos. Some of these cookies may be used to track your activities on other websites and we cannot control them as these cookies are not set by our website.

HOW TO OPT OUT OF COOKIES?

To opt out of receiving cookies, you can use the private browsing mode provided by most browsers (private window, incognito window or InPrivate window). Any cookies created while in private browsing mode are deleted once you close all browser windows.

To opt out of the collection and use of information necessary for targeted advertising, you can use the free tool Your Online Choices or YourAdChoices .

• Right to access information. You have the right to receive information about why and how your personal data is processed. You have the right to receive a copy of the personal data we hold about you, free of charge, in a commonly used electronic format.
• Right to correct. You have the right to have inaccurate or incomplete personal data corrected or completed without undue delay.
• The right to be forgotten. You have the right to withdraw your consent to the processing of personal data and to have your personal data deleted without undue delay as soon as the data is no longer necessary to provide the services you requested and comply with regulatory requirements.
• Right to restrict processing. You have the right to obtain restriction of the processing of your personal data if you object to it and we have no legitimate grounds for continuing the processing, if you contest the accuracy of the data, if the processing is unlawful, or if you require the establishment, exercise or defence of legal claims.
• The right to object. You have the right to object to the processing of your data at any time, unless it is necessary for a task carried out in the public interest or there is an overriding legitimate basis for the processing.
• Other rights under the GDPR. For more information, visit The EU data protection website .